We’ve always stayed at 3 properties mid-strip at Horseshoe or Paris or Planet Hollywood. I took it only because I’m certain nobody is going to call. I called again and was finally offered a 3 day waiver of the resort fee. Despite being assured I’d get a call from a Manager in 24 hours nobody has bothered to call. I put in a call 60+ hours ago to “escalate” our complaint about the blatant rip off of room price upgrade to get a king bed we reserved in December.

Chasing them around as they buzzed the lights above our bed was a new added Las Vegas activity we weren’t expecting. AND the room had moths flying around as did the hallways. Despite them offering and us accepting to get our room cleaned each day they didn’t clean it the 1st 2 days. 2 Technicians later we finally had a cool room on our last of 4 night stay. To get a king bed we had to pay 50.00 a night more to “upgrade” to a suite. Upon finally checking in (with ONE human at the counter by then) our RESERVED king bed would not be honoured. We checked our bags and returned a few times over 3+ hours for the lineup to finally be decent. The lineup to checkin was literally out the door with only 4 humans at the counter and about 12 self help kiosks also with a massive lineup. Will definitely stay in a hotel with a NON smoking casino next time. One of the hotel reps also couldn't tell us what it was for besides the gym. Then of course there is the mandatory resort fee of $43+ which we are still not sure what it's for, but I guess most hotels are charging a resort fee. A medium coffee can be had for $1.79 at nearby McDonald's. A kiosk in the hotel was selling muffins or croissants for $6 each.

No coffee pot in the room - not sure if that is standard in Vegas. This odor was quite prevalent around the elevators in the lobby. There was an odor of some kind of spray which might be trying to mask other smells. When renos were done in the bathroom, the extremely old and worn out cabinet was kept for the sink. However, if we wait and check in at 3:00 there would be no additional cost if a room was available at that time. If we checked in then it would cost extra.

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